Shipping policy

At Surat, we strive to ensure that your skincare essentials reach you quickly, safely, and in perfect condition.

Processing Time

All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Standard delivery across Pakistan typically takes 3–7 business days, depending on your city and courier service availability.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a confirmation message containing your tracking details so you can monitor your shipment's progress.

Delivery Delays

While we work with trusted courier partners to ensure timely delivery, delays may occasionally occur due to weather conditions, public holidays, operational issues, or circumstances beyond our control.

Need Help?

If you have any questions regarding your order or delivery, please contact our support team at suratdotpk@gmail.com or through our official social media channels.